Who do I contact if I have any questions?

Please contact Emily, our Studio Manager, at hello@fitformer.com.au with any questions!

—

what are the class prices?

Standard class price - $30.50 (plus GST)

Hot & Advanced class prices - $35.50 (plus GST)

You can simply pay as you go on the app OR you can purchase one of our class pack options as below for a sneaky discount.

10 x class pack - $275 (plus GST)

10 x regular classes in 5 weeks. Only valid for standard class bookings (not hot classes).

10 x hot class pack - $330 (plus GST)

10 x hot classes in 5 weeks. Only valid for hot classes.

20 x class pack - $490 (plus GST)

20 x classes in 5 weeks. Only valid for standard class bookings.

2-for-1 beginner class pack - $31 (plus GST)

2 x beginner classes for the price of one. For use within 30 days and only valid on beginner classes and the offer can only be used once per client.

—

How can I cancel a class?

If you’re cancelling more than 12 x hours out from your class, then you are able to simply cancel in your app and receive a credit which can be used in the next fortnight for another class. If you’re cancelling less than 12 hours from your class start time, you will unfortunately forfeit the cost of your class (scroll down to read more about why we charge cancelation fees) - you can however still make this cancellation in your app.

—

What can I expect?

Arrive a little early to come and unwind in our beautiful reception space. When its time for class, you’ll enter the Reformer Room, which is all blacked out and has a real ‘get shit done’ vibe. This is where the hard work happens and the excuses go out the door. We can’t wait to support you through the challenge with some good vibes, loud music and plenty of sweat. You’ll leave with an incredible sense of accomplishment and a rush of endorphins.

Class finishes with a stretch, a complimentary wellness drink and a cool scented towel. You’ll leave already looking forward to your next class!

—

How is this different to being one of Candy’s personal training clients?

The Fit Former studio is Candy’s way of extending her style of training to a larger community. She is inundated with requests to join her personal training sessions every day and with a waitlist, it became really disheartening having to continually turn people away. Now with Fit Former you can train the same way!

Candy will continue to operate from her original business studio, and Fit Former will now operate from this new studio.

—

Where is the studio?

You can find us in the Walton Stores precinct at 482 Ruthven Street, Toowoomba City, which you can access through Ruthven or Annand Street. Look for the Fit Former sign in the alleyway that connects both streets - across from our friends at Bodega, and above Tailgate.

—

Where should i park?

We highly recommend parking in one of the below areas:

• Street parking in Ruthven Street near the Walton Stores entry

• In either of the large car parks in Annand Street across from Walton Stores

• Street parking in Annand Street across from Walton Stores

If you are attending a class throughout the day be sure to check you have paid for your parking (where applicable), otherwise these areas are free for a lot of our peak class times (early morning, nights and some parts of the weekend).

—

Will Candy run the Fit Former classes?

Candy will run some classes, which will be shown on the timetable. Due to her personal training business she will have limited availability. That being said, when you book with our trainers you will be receiving a ‘Candy-curated class’ run by an experienced reformer pilates trainer who has trained with Candy for at least a year on the Fit Former style – on top of their reformer pilates qualification training.

—

What qualifications do the trainers have?

All our trainers have completed their reformer pilates course, as well as a year of training with Candy in her specific Fit Former style. Basically, they’re pros!

—

Why do you charge late cancellation fees?

We understand that circumstances can change and things don’t go to plan, however, late cancellations and no-shows can have a significant cumulative impact on a service business. Our late cancellation period was created to offset some of the costs incurred in such a scenario, and to ensure we can continue to attract and retain the best team members, in order to offer our clients the highest level of service.

As long as you cancel your class outside of the 12 hour window leading up to it, you will receive your money back as a credit on your account. But, if you cancel within the 12 hour period prior to a class starting you will unfortunately forfeit that booking fee.

A large percentage of our classes have waitlists, so our cancellation period allows the people on our waitlist to get time to book their session whenever their is a cancellation.

We don’t offer refunds under any circumstance at Fit Former, and will only offer credits to your account as long as your cancellation is within our cancellation policy.

—

Which services can I claim on my private health?

Unfortunately, as Fit Former isn’t clinical Pilates, it is not claimable on private health insurance. But regardless, you’re making a great contribution to your health, which is insurance too!

—

What should I wear and what should I bring?

Wear comfortable activewear that allows for free movement, as well as socks with grippers or non-slip soles. We sell these socks at the studio if you don’t already have a pair, you can purchase via the app and pick them up at your next class!

Bring a towel that is large enough for you to lie on and a water bottle. We also sell reformer mats, which can be used in place of a towel. Find these on the app or in-studio.

Basically - a towel and a socks are requirements for your class!

—

I’m pregnant - which classes can I attend?

If you have been actively training in this way before you were pregnant, you’ll generally be able to train throughout your pregnancy but only on the advice of your doctor. We recommend seeking advice from your medical team before you take a class. Please note that it is not advised pregnant women participate in any of the heated classes.

Similarly to this, if you have recently had a baby you will need to first gain the all clear from your doctor before undertaking any classes. We highly recommend seeing a post-partum experienced physio prior to starting also.

—

Can I bring my children to class?

Unfortunately, we are unable to accommodate children in any classes in the Fit Former studio, due to class sizes and insurance cover.

__

Are there any age restrictions on attending class?

At the moment, you must be 18 or older to attend a Fit Former class.

—